statement of expectations
STATEMENT ON NEW RULES FOR QUIZ TV SHOWS
(4 April 2007)
icstis has today issued tough new rules to boost consumer trust and confidence in Quiz TV shows. The new measures, which will come into force in four weeks' time, will give viewers a better understanding of their chances of getting through to programmes and clearer information on the cost of each call they make to participate.
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icstis' revised Statement of Expectations for Call TV Quiz Services.
STATEMENT ON CONSUMER REFUNDS
(3 October 2006)
icstis has today published the criteria it will use when awarding consumer refunds as part of a sanction when its Code of Practice is breached. The accompanying press release outlines possible circumstances which are likely to trigger an order to pay refunds.
FINAL STATEMENT ON CALL TV QUIZ SERVICES
(27 January 2006)
This includes a Statement of Expectations that providers of Call TV Services will need to consider alongside the Code of Practice. Providers of Call TV Quiz Services which contain a Live element require permission to operate.
STATEMENT OF EXPECTATIONS ON SMS SUBSCRIPTION SERVICES
(22 July 2005)
icstis has issued a reminder to the industry of its expectations as laid out within the Code of Practice regarding the delivery of SMS subscription services to consumers.
STATEMENT ON ITS USE OF THE EMERGENCY PROCEDURE
(15 March 2005)
icstis has issued a Statement on its use of the Emergency Procedure in response to recent serious consumer harm caused by a number of service providers.
SMS SUBSCRIPTION SERVICES AND USE OF THE WORD 'FREE'
(24 February 2005)
icstis has issued a statement clarifying its position on the use of the word 'free' in promotions for SMS subscription services.
STATEMENT ON SMS SUBSCRIPTION SERVICES
(24 January 2005)
icstis has issued a statement on subscription services paid for by premium rate SMS.