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ICSTIS PUBLISHES ITS 2007/8 ANNUAL STATEMENT
The Statement sets out our priorities for the coming year, and our commitment to being transparent and accountable in all that we do. The Statement is a further demonstration of our commitment to understanding the market in a way that allows us to work with the industry and other partners to prevent problems by designing compliance into products and by providing a regulatory framework in anticipation of new services.
PREMIUM RATE SERVICES OPERATING ON 070 NUMBERS
Following an increase in complaints about premium rate services operating on 070 personal numbers, icstis has issued the following notice to service providers and network operators.
THE REGULATORS' JOINT SUBMISSION TO CULTURE MEDIA AND SPORT COMMITTEE
icstis and Ofcom have submitted their interim evidence to the Culture Media and Sport Committee inquiry into Call TV Quiz shows.
ICSTIS PUBLISHES HALF-YEAR STATEMENT
icstis has today published its half-year statement covering April to September 2006. The statement highlights, among other things, the ongoing success of our contact centre in providing a high-quality service, reduced levels of complaint about premium rate services and a significant improvement in fine recovery levels.
It also sets out key goals for the next six months, including the launch of a website specifically targeted to meet the needs of children, ongoing consultation with stakeholders over our forthcoming regulation of 0871 services, and the completion of our re-branding exercise.
ICSTIS LAUNCHES REVIEW OF QUIZ TV SECTOR
(12 October 2006)
icstis has announced that it is to carry out a review of the quiz TV sector following concerns over the clarity of call cost information and a lack of transparency about how services work.
ICSTIS PUBLISHES STATEMENT ON CONSUMER REFUNDS
(3 October 2006)
icstis has today published the criteria it will use when awarding consumer refunds as part of a sanction when its Code of Practice is breached. The accompanying press release outlines possible circumstances which are likely to trigger an order to pay refunds.
PRS CONDITION AMENDMENT 2006
(8 June 2006)
Today Ofcom has extended the definition of controlled premium rate services (CPRS) to include 'internet dialler software' (diallers) irrespective of the call cost or number. In proposing to extend the definition of CPRS to capture diallers, Ofcom set out that it did not want to unintentionally capture pay-as-you-go dial up and unmetered dial up internet services. These services by internet service providers providing narrowband access to the internet to end-users using a dial-up connection are specifically excluded.
To coincide with the extension of the definition of CPRS, icstis has today issued a Notice setting out that all service providers using diallers, regardless of number or cost must ensure that they apply for prior permission before 30th June 2006. Diallers found operating without prior permission after this time will be in breach of the ICSTIS Code of Practice.
ICSTIS PUBLISHES HALF-YEAR STATEMENT
(8 May 2006)
icstis has published its half-year statement covering October 2005 to March 2006. The accompanying press release highlights, among other things, a 53% fall in the total number of complaints compared with the first six months of the year, a significant tail-off in complaints about quiz TV services since we issued our Statement of Expectations for these services, a major improvement in the level of service offered by our Contact Centre with nine out of every 10 calls now answered within 30 seconds, and a real terms reduction in the cost of regulation.
ICSTIS ANNOUNCES LEVY FOR 2006/7
ICSTIS PUBLISHES ITS FINAL STATEMENT ON CALL TV QUIZ SERVICES