icstis is an independent, 'not for profit' consumer protection body, regulating premium rate charged services across all communications platforms (i.e. fixed and mobile telephony, the Internet and interactive television).
We publish a Code of Practice with which all premium rate service providers need to conform. Our key concerns are to consistently build upon key stakeholder confidence in our services both now and for the future, and to move fast to ensure this confidence is well-placed, expanding our independent consumer protection to related markets.
As the regulator for premium rate services, our vision is that anyone can use these services with absolute confidence.
benefits of working for icstis
You can also apply by completing our application form.
(Please note this form is in pdf format, viewable with Adobe Acrobat, which can be downloaded free here.)
Please send all applications to:
If you have any further questions concerning job vacancies or would like to be sent our application form, please write to the address cited above or contact [email protected].more about icstis
We deal with hundreds of thousands of public enquiries each year offering telephony, web-based and mail correspondence options. We are likely to investigate 50,000-100,000 complaints annually and have the power to bar services and impose fines. We have a responsibility to prevent harm through information and education initiatives, particularly aimed at those in vulnerable groups, as well as to deal with wrongdoing. Our work has a high media and political profile. For further information about our work, please look at the menu on this page.
We are a collegiate organisation of almost 70 staff and growing. Our concern for the welfare of consumers, in what is a fast-paced and challenging sector of the telecommunications industry, extends to our concern for the welfare of our staff.
As holders of the Investors in People Award, icstis is keen to invest time and energy in your career to ensure we remain competitive and to help your individual development. At the same time, we are going through a period of significant change, with our presence increasingly being felt in media circles with increasing pressure to rise to the demands of consumers, government, industry, media and related bodies. This results in us seeking out educated and skilled individuals who reflect the ethical values and flexible change-orientated behaviours expected of all those working at icstis.
thank you for your interest in icstis